Frequently Asked Questions
You probably have a lot of questions about your cell phone repair, but don’t worry! You’re not the only one. We tend to get the same questions a lot, so here is a post where all of our frequently asked—and answered—questions can be found.
Does DMV Wireless only repair cell phones?
No. We are experts in technical repairs, so we also repair laptops, iPads, tablets desktops, handycams, CCTV cameras and more. Please call to find out if we can help you with your issue or just stop by.
Isn’t it cheaper to just repair my phone myself at home?
It might seem cheaper, but if you opt to buy the right tools, you’re looking at somewhere in the $300 range to just repair your phone at home. Also, doing this can be dangerous, let alone difficult. Despite all the life hack videos available online, it is best to let the professionals fix your phone.
Can DMV Wireless fix water/liquid damage?
We can, although the repair success rate for water/liquid-damaged phones is usually about 75 percent. Some of the time, there is nothing we can do – but we will tell you before you ever pay us for our time. We do not give warranty on water and/or liquid damaged device repairs
How do I know what’s really wrong with my phone?
We offer a chargeable diagnostic test to anyone who brings their cell phone to us. We will tell you what’s wrong with your device, how we’re going to fix it, and how much it will cost. Then you can decide to have your phone repaired with us or not. If you agree for repair then the diagnostic charge will be waived off. Elsewise it is non-refundable.
How many phones has DMV Wireless fixed?
We have truly lost count! If you want to know your phone is in good hands, bring it to us and we’ll perform our expert diagnostic.We will then repair it and have it back to you within a committed time frame. It’s that simple.
Do I get a warranty after a repair?
Yes. You receive 90 days of warranty on your device after we have done a repair on the part that was used for the repair. That does not cover liquid or water damage repairs. Repaired devices are also subject to judgment if they appear to have been physically damaged after the repair has been done and customer has picked up. Physical damage after a repair and pickup is also not covered under warranty
When cell phone users change between compatible wireless service providers, they have the option of “unlocking” their phones to use on their new service provider’s network, giving consumers greater freedom and flexibility while increasing incentives for service providers to innovate. Here are several FAQs to help you better understand cell phone unlocking and how it relates to you.
What does having an unlocked cell phone mean?
When a cell phone is “locked,” it can only be used on the cellular carrier that sold you the phone. An unlocked cell phone can be used on any network that is compatible with the phone’s wireless technology, such as GSM and CDMA networks. In some countries, cellular providers are required to unlock your cell phone after your contract expires. Of course, you can buy unlocked cell phones to begin with and then activate them with the wireless carrier of your choice.
Besides repairing and unlocking phones, does DMV Wireless sell them too?
Yes we do! We carry major brands like Apple and Samsung. We have used, new, and refurbished phones on a daily basis in store, but we do also ship nationwide!
Where does DMV Wireless get all their devices?
Since we started in 2011, we were able to get very well connected – very quickly. We have been able to use those connections to figure out which ones were the best and met our standards for our customers. In that process we are able to get high quality used and new devices at a premium price and share that with our customers.
Does DMV Wireless unlock phones?
Yes we do. Although not every device is able to be unlocked. It is usually dependent on the payment and blacklist status of the device, if a device is paid off and also has not been reported lost or stolen – it will usually go through with the unlock. Any and all devices are subject to being denied unlocking.